2011 Pharmacy Satisfaction™ PULSE Report Identifies Customer Satisfaction Leaders

2011 Pharmacy Satisfaction™ PULSE Report
Identifies Customer Satisfaction Leaders

2011 Pharmacy Satisfaction PULSE Full Industry Report Download the complimentary 2011 Pharmacy Satisfaction™ PULSE Full Industry Report to discover the pharmacies chosen by customers as leaders in pharmacy satisfaction.

The 2011 pharmacy leaders by channel include:

  • Independents: EPIC Pharmacies, Cardinal Health (2nd consecutive year)
  • Food/Supermarkets: Wegmans Pharmacy, Publix Pharmacy
  • Chain: Kinney Drugs, Fred's Pharmacy
  • Mass Merchant: Shopko/Pamida (2nd consecutive year),
    Costco, Target
  • Mail Order/Online: Tricare Mail (2nd consecutive year), Prescription Solutions/Pacificare

The report also identifies leaders in the following categories:
  • Overall Satisfaction
  • Filling Prescriptions
  • Convenience
  • Prescription Pricing
  • Pharmacists and Pharmacy Staff
  • Printed Health Information
  • Additional Medical Services

About Pharmacy Satisfaction™

The Boehringer Ingelheim Pharmacy Satisfaction® Program supports the dialog between pharmacists and patients, helping pharmacists to be valuable resources for their patients and strengthening the pharmacist's role as a trusted and accessible healthcare provider.

No matter what your goals — improving patient counseling, strengthening clinical competencies, increasing patient compliance and adherence, and more — PharmacySatisfaction.com is designed to serve as a one-stop source for customer care and satisfaction.

About Boehringer Ingelheim Pharmaceuticals, Inc.

Boehringer Ingelheim Pharmaceuticals, Inc., based in Ridgefield, CT, is the largest U.S. subsidiary of Boehringer Ingelheim Corporation (Ridgefield, CT) and a member of the Boehringer Ingelheim group of companies.

The Boehringer Ingelheim group is one of the world's 20 leading pharmaceutical companies. Headquartered in Ingelheim, Germany, it operates globally in 58 countries with approximately 41,300 employees. Since it was founded in 1885, the family-owned company has been committed to researching, developing, manufacturing and marketing novel products of high therapeutic value for human and veterinary medicine.

For more information, please visit www.pharmacysatisfaction.com or http://us.boehringer-ingelheim.com.

CONTACT: Mare Lynn Fitch
Associate Director, Pharmacy Development
Boehringer Ingelheim Pharmaceuticals, Inc.
203-791-6622
mare-lynn.fitch@boehringer-ingelheim.com

Boehringer Ingelheim Pharmaceuticals, Inc.

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